Employment Opportunities

Business Development Center Representative

Knauz Automotive Group in Lake Bluff is currently accepting applications for a full-time Business Development Center Service Coordinator. This position focuses on receiving inbound calls for all 5 service department stores, and making outbound service and parts calls. The Service Coordinator we are looking for must possess outstanding communication, multi-tasking skills, customer service skills, speak articulately, be self-motivated, and detail oriented. The Service Coordinator is a full-time position. Knauz Automotive Group is a professional and friendly work environment with unparalleled earning and growth potential

Job Description

Business Development Center Representative

Responsibilities:

The Business Development Center (BDC) Representative is responsible for developing , processing, managing, following up and tracking all Knauz customers as it pertains to service, parts and sales departments.

·         Gather accurate customer information to create a database  for continual follow-up and retention

·         Build and maintain knowledge of product information, current sales pricing, and dealership & manufacturer event and promotions

·         Demonstrate an understanding that business is built on customer satisfaction, and being devoted to guaranteeing customer satisfaction

·         Utilize phone skills to set solid appointments with daily customer call-ins

·         Follow up with customers about services regarding their vehicles

·         Contact at least 20 customers per days as part of your out bound calls

·         Forecast goals at the beginning of each month

Qualifications

·         Prior customer service experience, required

·         Experience working in a dealership setting, preferred

·         Ability to work Saturdays

·         Be a team-player focused on providing exemplary customer service

·         Strong communication skills

·         Be comfortable with communication both in-person and over the phone

·         Time management- manage one's own time

·         Basic computer skills, including the ability to type accurately and efficiently

·         Phone experience

 

 

Required Skills

·         Positive attitude and enthusiasm

·         Friendly personality

·         Self-motivation

·         Professional work ethic

·         Self-motivated with solid work habits

·         The ability to multi-task between computer programs while assisting customers on the phone

·         Adaptable to change

·         Approachable and open to feedback; coachable

·         Problem solving skills, including the ability to maintain composure under stress

·         Ability to interact professionally with customers and staff

·         Professional appearance

  • Multi-lingual language proficiency a plus

Our Commitment to You

·         Life, Health and Dental Plans

·         401K with partial employer match

·         Paid vacation,  holiday and personal days

·         The training and support to help you excel in your position, while allowing you to advance within the organization

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and possess a valid driver license.

Please email your resume to: mmiscichowski@knauz.com


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Diesel Mechanic- Sprinter Technician

Knauz Continental Auto's Sprinter Business is growing! Chicago's Northshore Authorized Mercedes-Benz and Sprinter Dealer has an immediate opening for a quality skilled Commercial Vehicle Technician to join our team. If you have Diesel experience, this may be the career opportunity that you've been waiting for!

As a Diesel Mechanic - Maintenance Technician, you must display thorough and proven knowledge of diesel engines and diesel engine repair. You must also have a strong work ethic and exceptional attention to detail.

QUALIFICATIONS

  • Must have 2-5 years' Sprinter or equivalent Service Technician experience!
  • High school diploma or GED preferred
  • Able to drive both automatic and standard-transmission vehicles
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Safety and customer service oriented
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed
  • Professional appearance and work ethic.
  • Self-motivated with solid work habits.
  • Valid driver's license with a good driving record.

BENEFITS

  • 401k and Profit Sharing with Employer Match
  • Medical (HMO & PPO)
  • Paid Holidays
  • Paid Vacation
  • Multi-Lingual language proficiency a plus
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and possess a valid driver license.
Apply for Position

New and Used Car Sales Associate

So, you want to sell automobiles that are known for their quality, reliability and beauty? You have come to the right place. If you believe being a Sales Advisor is a true craft -- one built on charisma, communication and thorough product knowledge -- we want to talk to you! The Knauz family of dealerships has been serving the greater Chicago area for 80 years. Our longevity in this highly competitive field is directly related to the efforts of our talented team of professionals, and we are looking for more great people to join our team. We offer an open floor, allowing you to sell vehicles from all our franchises, including Mercedes-Benz, BMW, MINI, Land Rover, Hyundai and Genesis. We offer over 1,000 vehicles to choose from to assist you in finding that perfect vehicle for your client.

Job Summary:

The Sales Associate is responsible for selling new and used vehicles to customers. The Advisor will provide customers with product information and excellent customer service to ensure a positive buying experience.

Job Responsibilities:

·   Deliver vehicles to customers. Ensures that the customer understands the vehicle's operating features, warranty and paperwork

·   Demonstrate an understanding that business is built on customer satisfaction, and being devoted to guaranteeing customer satisfaction

·   Prospect on a day-to-day basis by phone, mail and e-mail- maintain a prospect development system

·   Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

·   Forecast goals at the beginning of each month

·   Understand the dealership's inventory daily

·   Introduce customers to the Service Department personnel to emphasize to customers the quality and efficiency of the dealership's service operations

·   Attend sales meetings and training sessions as scheduled

·   Understand the terminology of the automobile business and keep abreast of technological changes in the product

·   Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers

·   Adheres to all company policies, procedures and safety standards

Qualifications:

·   Must meet company's requirements for employment

·   Two years of luxury vehicle sales is required

·   Experience in automotive sales

·   Experience providing quality customer service

·   Professional appearance

·   Demonstrated communication and interpersonal skills

·   Organization and follow-up skills

·   Computer literacy

·   Must have a valid state driver's license

Physical Requirements & Working Conditions:

·   Normal office environment

·   Prolonged periods of personal computer usage and data entry

·   Ability to operate an automobile

·   Exposure to inclement weather

Required Education

·   High School Diploma or Equivalent

The Knauz Automotive Group recognizes the strengths of our associates and rewards associates that can anticipate and exceed our customer's needs. We offer unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits package. We are an equal opportunity employer and a drug free workplace.

Apply for Position

Genius / Product Specialist

This is a great entry-level opportunity in automotive retailing!

As a Genius (Product Specialist), your main responsibility will be to use your engaging personality to spread your enthusiasm for the brands we sell with customers in the dealership. You will be the go-to person for customers and staff when it comes to the setup, function, benefits, and explanations of advanced product features of the latest products and technologies. The Genius will also assist the Sales Manager in daily inventory tasks.

You will be at the forefront of the 'Modern Retailing' initiative. You will use your product knowledge to promote our largest ever model range, and transfer your enthusiasm for the brand to our customers by providing exceptional customer service. Thereby strengthening our customers' trust in the brand and giving them a feeling of being treated uniquely. Don't worry if you're not an expert right now! Our comprehensive training program will teach you everything you need to know to become a Product Specialist / Genius!

Requirements

A love for cars and a passion for assisting clients is a plus. Experience in customer relations is required.

Qualifications

·   Passion for vehicles and technology

·   Great verbal and written communication skills

·   Customer satisfaction is your main goal

·   Technology-savvy

·   Ability to teach and clearly explain complex technology

·   Ability to drive both manual and automatic transmission vehicles

·   Organized and ability to multi-task

The Knauz family has been serving the Chicago area for over 80 years. We pride ourselves on giving each customer an exceptional ownership experience, and each employee a fulfilling and satisfying work experience. If you feel you have what it takes to be a member of our team, we would love to hear from you! We offer a comprehensive benefits package including medical, dental, vision, 401k, paid vacation, holidays and personal days, and more. To qualify for employment, the top candidates must pass a pre-employment investigation that includes a background check, DMV, drug testing and previous employment verification.

At the Knauz Automotive Group, we want to make our clients service experience outstanding and we know that starts with our most valuable resource, "our employees. As a service porter, you will assist our department managers in providing our clients with an outstanding customer experience. A great team environment and ongoing training are just a few of the benefits you can expect. We offer excellent benefits including a 401k plan with a very competitive compensation plan.

Our Commitment to You

·   Life, Health and Dental plans

·   401k w/partial employer match

·   Paid vacation, holiday and personal days

·   State-of-the-art facilities

·   The training and support to help you excel in your position, while allowing you to advance within the organization

Apply for Position

About

Applications will only be accepted for current job openings.
You must complete our online application, linked in the job announcement above, to be considered.  Previous applicants must re-apply.

Applicants selected for interview will be required to go through pre-employment screening, including background checks, physical examinations, and drug screening tests.

Knauz Continental Autos is an equal opportunity employer. Knauz considers all applicants without regard to race, color, religion, gender, national origin, ancestry, age, medical conditions, marital status, physical or mental disability, pregnancy, veteran/military status, GINA, sexual orientation and gender identity, as well as other classifications protected by applicable Federal, State, or local laws.


Please exclude any information that may reveal your race, color, religion, gender, national origin, ancestry, age, medical conditions, marital status,physical or mental disability, pregnancy, veteran/military status, GINA, sexual orientation and gender identity, as well as other classifications protected by applicable Federal, State, or local laws.

Interested parties who need accommodations to apply for a job opening may contact Human Resources at (847) 283-8236.
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Knauz Continental Autos

409 Skokie Valley Hwy.
Directions Lake Bluff, IL 60044

  • Sales: (847) 234-1700
  • Service: (847) 234-1700
  • Parts: (847) 234-1700

Hours

  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 8:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 6:00PM
  • Saturday 9:00AM - 5:00PM
  • Sunday Closed
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