Knauz Continental Autos Alternate Transportation Policy

Our team at your local Mercedes-Benz dealership, Knauz Continental Autos, knows that being without your vehicle can be quite the inconvenience. If you are waiting on a minor maintenance fix or service, like an oil change, you can comfortably wait in our  Wi-Fi equipped customer lounge. You can also use our pickup and delivery service when you schedule your repairs. We offer free shuttle services to any clients that happen to be within 15 miles of our dealership. This shuttle runs from Monday to Friday during normal business hours, providing round-trip service to our clients. Your dealership for a new Mercedes-Benz near Chicago, Knauz Continental Autos, always wants to be there for our customers, especially when they need their vehicle serviced. Substitute transportation is provided at no charge as a courtesy to our clients who are in a situation that makes getting a service loaner completely necessary.


Loaner cars are offered under the following conditions.

  • Loaner Vehicles are available by appointment only. Please contact 847-234-2800 when you need an appointment. We realize when your vehicle has a problem that is safety related, or is not operational, it is not possible to wait for an appointment. We will make every attempt to accommodate your alternate transportation needs. Our service department will assist you in that situation.
  • A courtesy loaner vehicle is only offered for repair services that are expected to take more than 2 hours. We do not provide loaner/rental vehicles for Body Shop repairs. We can assist you in obtaining a rental vehicle should you need one.
  • We have a limited number of Mercedes-Benz loaners, so we cannot guarantee that you will receive a Mercedes-Benz to drive on every visit. They are loaned out on a first come, first served basis. If there are no Mercedes-Benz loaners are available, we will attempt to provide a rental vehicle for your use.
  • The driver must present at each visit a valid driver's license, credit/debit card, and proof of insurance, with proper coverage (Liability limits of at least 100/300/50, ask your adviser for more details) before operating the vehicle. You are advised to contact your insurance company in case of damage or accident as your insurance company is the primary carrier. Only the person(s) named on the Loaner Car Agreement and their spouses are permitted to operate the Loaner Car. Due to insurance regulations, the drivers of loaner vehicles must be 21 years of age.
  • Drivers named on the Loaner Car Agreement are responsible for all charges incurred against the vehicle during use, including tolls, tickets, fees, penalties, damages, and any additional costs incurred by Knauz Continental Autos. An administrative fee of $50.00 will be charged for processing these charges.
  • As a convenience to our other clients, the Loaner Car must be returned within 24 hours of notification that the service on your vehicle is complete and your vehicle is ready for pick-up. A daily usage fee of $79.00 will be charged for every 24-hour period thereafter, if the Loaner Car is not returned.
  • Loaner/ rental vehicles may not be taken on vacations and are to be operated only within a 75-mile radius of our dealership. Mileage is restricted to 125 miles per day. A mileage fee of $0.50 per mile will be charged to any customer who exceeds the daily mileage allowance.
  • A fee of $8.00 per gallon will be charged to the driver who does not return the Loaner Car with the same level of fuel as when it was checked out.
  • All Loaner Cars are NON-SMOKING vehicles. For health reasons, we must insist that there be no smoking or pets in a loaner vehicle. Many people are allergic to smoke and pets. A detail fee of $259.95 will be charged to the driver who smokes in any Loaner Car. Pets are not permitted in Loaner Cars. A detail fee of $259.95 will be charged to the driver who transports their pet in any Loaner Car.
  • Please remove all personal belongings and debris when you are finished with the loaner. We cannot be responsible for any items or articles left behind.