Mercedes-Benz

Knauz Continental Autos

409 Skokie Valley Hwy.
Directions Lake Bluff, IL 60044

  • Sales: (888) 493-6945
  • Service: (866) 487-4269
  • Parts: (877) 245-1392
Info

Lease Returns - First Class Finish


Lease Returns - First Class Finish

Not all Mercedes-Benz leases are created equal
Our Mercedes-Benz Lease Consultants are specialists in creating custom lease programs based on your preferences and needs. We'll carefully explain the advantages of certain lease options, and review all of Mercedes-Benz current lease programs. Knauz Continental Autos is also an authorized Mercedes-Benz Lease Return Center and accepts Mercedes-Benz Lease Returns, no matter from where the vehicle was originally leased. Contact us regarding any lease questions.

Returning Your Vehicle

If you choose to return your vehicle, the following steps will help you prepare for turning it in at Knauz Continental Autos.

At three months prior to lease-end:

  • Contact Knauz Continental Autos to schedule a Vehicle Condition Review, which will prepare you for the final lease-end inspection.
  • During your Vehicle Condition Review, discuss (if applicable) the cost of any excess wear and use, and review the option of repairing damage or replacing items before you return your vehicle.
  • Check out the new line of Mercedes-Benz vehicles and ask Knauz Continental Autos about the attractive Mercedes-Benz Financial Services lease or finance offerings.
  • Schedule your final vehicle return and inspection with Knauz Continental Autos.

At turn-in:

  • Bring the maintenance booklet, owner's manual, both sets of keys, tool kit, and any other accessories provided at lease inception.
  • Have your vehicle's condition evaluated by Knauz Continental Autos. Afterwards, Knauz Continental Autos will generate a Vehicle. Inspection Report describing the vehicle's condition and any excess wear and use charges.
  • Sign the Federal Odometer Disclosure Statement confirming the final total mileage on your vehicle.
  • Review your maturity bill* and, if applicable, pay any outstanding charges.
  • Receive a Vehicle Return Package from Knauz Continental Autos. This will include your signed Federal Odometer Disclosure Statement, the Vehicle Inspection Report, and final maturity bill.*

*Exclusions may apply. Final maturity bill may not be available.

Inspecting Your Vehicle

Check it out before turning it in.

Excess Wear and Use Responsibilities:
Our unique Three-Point Inspection will help you understand what is considered excess wear and use. While the standards in your lease agreement provide you with a detailed definition of excess wear and use, the Vehicle Condition Guidelines highlighted in our online guide illustrate how we identify and determine whether or not damage is considered excessive.

Three-Point-Inspection:

  • The Credit Card Test ® Generally, if exterior and interior damage cannot be seen when a credit card is placed over it, you will not be charged.*

The Credit Card Test is an easy way to determine what will be considered excess wear and use when inspecting your vehicle's exterior and interior.

Vehicle Condition Guidelines - The following items are considered excess wear and use:

  • Any scratch through the paint larger than the size of a credit card. (Scratches that do not go through the paint pass The Credit Card Test, regardless of size.)
  • Any dent that is larger than the size of a credit card.
  • Any damaged safety items, regardless of size (e.g., torn seat belts).
  • Collective damage that is caused by a single event, regardless of size (e.g., hail damage).
  • Any holes, cracks, gouges, tears, or cuts in the sheet metal or bumper, regardless of size.
  • Any tears to the interior larger than the size of a credit card.
  • Windshield, Lights, Wheels and Tires - A quick visual check of these areas based on the guidelines will help you determine what is considered excess damage

Windshield, Lights, Wheels and Tires

Vehicle Condition Guidelines - The following items are considered excess damage when inspecting your vehicle's windshield, lights, wheels and tires:

  • Wheels that are cracked or bent.
  • Wheels that were not originally equipped with the vehicle at the time of delivery. (Upgraded wheels installed by an authorized Mercedes-Benz dealership are acceptable.)
  • Tires that are the incorrect size, have sidewall damage, or exposed cords. (Sidewall damage includes plugs and cuts.)
  • Glass and lights that have cracks, stars, holes, or plugs. (A "star" is a chip with one or more legs. A plug is considered unsafe for vehicles with supplemental restraint systems.) Glass repair is not acceptable.

*Exclusions may apply. Final maturity bill may not be available.

Missing items
Vehicle Condition Guidelines - Prior to turn-in, be sure to remove all personal items from the vehicle, complete all scheduled maintenance, and ensure all originally equipped items (if applicable) are returned with your vehicle, including:

  • Maintenance book
  • Owner's manual
  • Second set of keys
  • Removable CD disc changers
  • DVD system
  • Navigation system discs
  • Headrests
  • Tool kit
  • Spare tire

Mileage Provision

If your mileage is over the maximum number of miles allowed on your contract (plus any additional miles purchased midterm), an excess mileage charge will be assessed at vehicle return. (Refer to your lease agreement for the per-mile rate.)

You may be eligible to extend your lease. View your Lease-End Options online, contact the Mercedes-Benz Financial Services Lease Maturity Department at (800) 873-5471, or Knauz Continental Autos to see if you qualify.

Hours

  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 8:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 6:00PM
  • Saturday 9:00AM - 5:00PM
  • Sunday Closed
Knauz Continental Autos

409 Skokie Valley Hwy.
Directions Lake Bluff, IL 60044

  • Sales: (888) 493-6945
  • Service: (866) 487-4269
  • Parts: (877) 245-1392
  1. Knauz Continental Autos

    409 Skokie Valley Hwy.
    Lake Bluff, IL 60044

    • Sales: (888) 493-6945
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